Customer Service Charter

WHO WE ARE AND WHAT WE DO

Platinum Credit Limited is a microfinance company duly incorporated in accordance with the laws of Tanzania to provide credit facilities to Civil Servants, businessmen and employees from privately owned companies to cater for costs of their emergent needs.

MISSION

To achieve and maintain market leadership in the provision of emergency loans to qualifying employed men and women in Tanzania.

VISION

To be a respected world class microfinance organization driven by passionate and committed teams who deliver satisfaction to our customers.

OUR VALUES

Self-responsibility, Trust, Team Work and Innovation.

WHAT YOU CAN EXPECT FROM US

To serve you with courtesy and enhance the quality of the provided services
To provide you with precise information in all of our dealings in a timely manner
To listen, understand your queries and solve them in a professional manner with high level of confidentiality
To value your feedback and consider your views and suggestions to develop our services

WHAT WE EXPECT FROM YOU

To provide us with honest and accurate information upon request and in case of any changes.
To treat our staff with courtesy and respect.
Not hesitate to provide us with feedback on our services
To value your feedback and consider your views and suggestions to develop our services

Kindly feel free to put your queries, complaints and compliments with us through

Our customer care Email address: customerservice@platinumcredit.co.tz or complaint@platinumcredit.co.tz
Our customer care number: +255 746811013

We are always available from 8:00am to 5:00pm for each working day, expect for Saturday from 9:00am to 12:30pm.